Service Sales Specialist at ABB

Publication ID: NG63983728_E1  
Business Unit: Country Staff Small Country
Job Function: Service and Maintenance   

Summary

• As a member of End User Sales team (of the LBU / the Service Station), achieves targets set by Head of End User Sales, based on LBU strategy.
• Delivers appropriate market coverage for new business end user influencing and service sales in his assigned territory / segment / customer group.
• Provides alignment with existing OEM and End User Agreements. Accountable for owner decisions in favor of ABB in new business and service revenue and margin in his assigned territory / segment / customer group. Builds professional long term relationships with his assigned customer base.

Tasks
Your main responsibilities in this role will include:

Execution:

• Executing sales strategies, sales plans and sales support activities plans in his assigned territory / segment / customer group. Delivering on sales targets, margin and incentive targets, customer visit plan, customer communication and events plan). Attending trainings assigned.
• Communicating and coordinating with Operations, Business Development, Market Communication and Technical Advisor as required.
• Drive sales of services and service products such as fleet & maintenance agreements and OPAC as well as end user decisions to specify ABB t/cs for their new building projects to capture full market potential
• Building long term relationships with assigned customers at all levels, explore new business opportunities & generate new installed base, or market share by influencing through key decision processes
• Ensuring adherence to existing rules and policies such as Circular Letters and Compliance

Business Development:

• Supporting market intelligence and business development projects as required to drive the growth of the business
• Sharing information gained from customer visits as part of market intelligence input
• Supporting Business Development as required to achieve overall (LBU / Service Station) goals
• Updating customer database (ATURB)

Monitoring:

• Monitoring & verifying major customer complaints & claims, coordinating with other functions to develop solution. Support definition / implementation of corrective actions
• Reviewing, monitoring & evaluating performance of assigned customer accounts
• Responsible for assigned sales budget, margin and market share
• Monitoring Customer Complaint Resolution Process (CCRP).

Requirements

• As the ideal candidate, you should have a Bachelor's Degree with 5 - 6 years’ experience in sales.
• omputer skills in Microsoft office (mainly Word, excel & power point).
• Good presentation skills. Ability to work under Pressure.
• Proficiency in both spoken & written English is required.