Operations & Customer Support Manager at UNOCASA Limited

Job Description

• We're looking for amazing people to join a fun, fast paced team and bring world-class service to our customers.
• Marketing is on the front lines of the organisation as the person will interact with potential customers - whether it’s a potential donor or the CEO of a charity who would like to learn more about our platform.
• We are looking for a confident, articulate marketer who, through a supportive and collaborative approach, is willing to own, develop and maximise the impact of our client’s marketing activities.

Responsibilities

• Managing our inbound phone line and email inboxes
• Supporting and coaching Fundrab project creators
• Investigate customer issues and anomalies relentlessly until the issue is resolved
• Recording and managing customer satisfaction metrics
• Reporting customer insights and feedback to the wider team, helping to inform platform development decisions
• Vetting of Projects created by individuals for appropriateness..
• Daily reconciliation of payments
• Payment Disbursements
• Website Maintenance

Requirements
About you:

• 2-5+ years previous experience working in a customer support role
• Strong written skills and a friendly phone mannerisms
• Organized with great attention to detail
• Ability to work in a fast paced environment.
• Strong ability to critically examine processes and identify opportunities for improvement
• Tech - savvy with web maintenance skills. No coding required
• Grit - when the going gets tough, you get it done
• Sense of humor - this is a fun environment
• Great temperament. You knows who will need your help?
• Entrepreneurial attitude.