IT Analyst at Masterminds HRSG Nigeria

Duties and Responsibility

• Coordinate with end-users to resolve IT performance issues.
• Identify and resolve hardware and software issues.
• Establish and implements mitigation strategies to safe-guard IT resources.
• Ensures adequate antivirus protection & solutions are maintained and updated.
• Provides support to key networks and systems.
• Performs troubleshoot to identify and correct system issues.
• Ensures all systems including companies database are operating efficiently.
• Ensures company website is operating efficiently.
• Provides technical advice and consultancy to users and management on matters of technical architecture infrastructure developments, including their feasibility.
• Responsible for Liaising with vendors and service providers without undermining employers objectives and goals.

Key Skills and Competences

• Knowledge on Windows desktops and servers
• Networking/Hardware knowledge ((LANs, WLANs, WANs, TCP/IP, DHCP, DNS e.t.c)
• Knowledge on Switches and Routers.
• Good at designing networks 2D and 3D models
• Knowledge of ITIL incident, problem & change management
• Documentation of reports, Policies, network architecture and functioning
• Ability to work with little or no supervision.
• Website Administration and Content Management System (CMS)
• Database Administration (Sql, Mysql)
• Organizational skills along with logical thinking

Key Requirements

• Degree in IT related course
• Atleast two years working experience