Services Customer Support Officer at Aldelia Limited

Job Description

• This position is responsible for hands-on generation of daily/monthly invoices and tracker update.
• Due to our diverse nature of customers internal and external the position requires adhering to different methods of invoicing and report production, resolving discrepancies in the process through data analysis or directly with the credit controller and keeping to a tight daily schedule for an accurate and timely invoice and tracker update.

Main Activities

• To generate daily/monthly invoices and tracker in an accurate and timely manner
• To adhere to and maintain invoicing and tracker update processing methods and rules
• Perform any other duty that may be delegated to us which is reasonable and within our level of expertise, which includes but not limited to DHL document/material control, booking of air tickets/hotel reservations, local SLA stock control.
• Assist and respond to client or internal queries by phone and email
• Respects all rules and principles of Company’s Trade Compliance procedures related to all operations and business practices
• Backup of order entry on SAP
• Any other duties as deemed appropriate by your line manager.

Requirements/ Experience/ Skills

• HND, B.Sc in Business Administration or relevant field
• Good knowledge of Microsoft Word /Excel/Outlook, specifically for extracting data
• Minimum 3 years’ experience in Data Analysis

Desirable:

• Knowledge of SAP.