IT Assistant 9 / IT Officer - SHOPS Plus at ABT Associates

Req Id: 54026
Location: Nigeria

Opportunity

• Abt Associates seeks an IT Officer to support a family planning project under SHOPS Plus. SHOPS Plus is USAID’s flagship initiative in private sector health.
• The project seeks to harness the full potential of the private sector and catalyze public-private engagement to improve health outcomes in TB, family planning, HIV/AIDS, maternal and child health, and other health areas.
• In Nigeria, SHOPS Plus will capacitate public and private providers to scale up family planning, especially Long Acting Reversible Contraceptives (LARCs) in FCT and Plateau states.
• Under the supervision of the Finance and Administration Director, the IT Officer establishes, manages and maintains the project’s computer network at all operational locations.

Key Roles and Responsibilities

• Ensure the smooth operation of the Internet connection and regularly check the flow provided by the ISP to enable staff to work in optimal conditions
• Monitor relevant logs and perform necessary operations to ensure the proper state of the systems.
• Preventive maintenance, includings ensuring each computer and user has valid certs installed for AGI access.
• Create (and update as required) Disaster Recovery Plan for the office (template to be supplied by ITSC).
• Create (and update monthly) Workstation Inventory List, i.e., assist the office in the physical inventory of all equipment and software (PC’s, laptops, printers, etc.).
• Provide technical support for major and/or urgent problems with LAN or any of its components (server crash, virus attack, hard drive failure, etc.).
• Provide on-call assistance to individuals as needed.
• Supervise File Server backups (weekly full backup, daily incremental on file server, and monthly backups of file server and users data).
• Supervise that File Server Group Policies and  NTFS permissions are applying correctly to project users and groups.
• LAN Administration: Assign user accounts and verify privileges/rights (for network and Abt services); manage disk space, printer queues, and internet connection.
• Perform desktop and laptop computer support, including performing routine preventive maintenance (disk scan, deleting temp files, defragmentation, etc.); installing software patches  and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the server.
• Provide basic training of Windows Office products.
• Partcipate in monthly conference call with Abt Associates International IT Management (All IT Managers’ Meeting).
• Review monthly activity, articulate and implement Action Plans relating to identified  IT needs.
• Perform hardware troubleshooting, including identifying hardware failure for all hardware warranties; coordinating with hardware vendors/manufacturers for the prompt replacement of any defective components and working with the Project internet service to solve any problems accessing the internet and/or sending and receiving email.

Preferred Skills / Prerequisites

• Bachelor’s Degree in Computer Science, Computer Programming, or other IT-related field.
• At least two (3-5) years of relevant professional experience in IT network administration in a Windows NT environment, including internet access support.
• Ability to manage and provide technical oversight to junior programmers and consultants.  
• A comprehensive ability to work in collaboration with high level managers and technical advisors.
• A demonstrated ability to work independently.
• English language proficiency.

Minimum Qualifications:

• (4+) years and bachelor degree of experience OR the equivalent combination of education and experience.