Regional Manager at Hamilton Lloyd and Associates

Job Summary

• The Regional Manager shall manage health services and oversee the healthcare centre’s daily functions.
• The incumbent shall also be responsible for handling the strategic planning and have the ability to predict logisitical needs long before they arise, and as such the role is critical to regional success.
• He/she will also have a deep understanding of the customer's demands, strategize on how to meet these demands, and generate sales for the company as a result.
• He/she shall handle renewal revenue, client retention, customer engagement and satisfaction.

Job Responsibilities

• Shall drive performance through your team of area managers, ensuring all sites are hitting their targets whilst delivering exceptional levels of service and also compliance.
• Contribute to setting the strategic direction of the business and be heavily involved in facilitating their growth plans.
• Recruit, retain, engage and performance manage the team to ensure the right people are in the right positions within the retail business
• Promote sustainable business growth and highly satisfied customers by building excellent business to business interactions
• Monitoring the profitability of the area and driving the importance of this with the retail store managers
• Ensuring store compliance to all Company standards, values, policies and procedures as well as Health and Safety compliance
• Setting store payroll targets and working with managers to ensure compliance
• When necessary follow the Company staff disciplinary procedures
• Ensure all staff are multi-skilled to complete a wide range of duties within the retail store
• Ensure all staff have knowledge of products and services within the whole retail store
• Advise the management team in managing the performance of self and others within agreed limits including setting performance standards and efficient use of the team around you
• Complete yearly appraisals for staff within agreed time limits
• Ensuring staffing levels are adequate to offer excellent customer service for the whole area
• Identify business levers and pro-actively assist the Store Managers to keep track of the competition so that the business can respond to change
• Manage KPI performance at area level as well as troubleshooting individual stores where needed
• Drive customer service standards to achieve sales and exceed customer satisfaction targets.

Man Specification

• Education: Bachelor's Degree in related course.
• Experience: To successfully deliver the above goals, the right candidate must have:
  • Minimum 5 years’ work experience in related role
  • At least minimum 3 years of management/managerial experience

Required Skills/Abilities:

• Leadership Skills: Regional managers have to keep their employees motivated, resolve conflicts and make hard decisions. A successful regional manager is a good leader.
• Time Management: Regional managers work with multiple stores and managers across a large region, driving many miles to coordinate in-store visits and reviews. Regional managers might have to create schedules, order supplies and write reports. Time management is essential to make sure everything gets done.
• Math and Budgeting: Regional managers are expected to keep and maintain a budget for the region, and make sure local stores are staying on budget as well. Confidence in using math skills to make sure you know where your company's money is going.
• Analytical Skills: Regional managers are in charge of hiring new store managers, and being a good judge of character will help ensure that the right people are being hired. Analytical skills are needed to solve problems that may come up during a typical work day.
• Decision-Making Skills: The buck stops with you. Whether it is dealing with employees, management or vendors, regional managers will have to make decisions that affect the company. Having the ability to make hard and fast decisions is crucial to success.
• Speaking and Writing: Regional managers do a lot of communicating. This might be in front of a group of employees, or in a meeting with management. Regional managers might be called upon to write reports, recommendations, or reprimands. Great verbal communications and writing skills will help in any of these scenarios.