Integration and Platform Support Engineer at Terragon Group

Job Description

• Build understanding of the various Terragon Group platforms and underlying implementation
• Provide world class support to the operations team
• Become an expert in our products, our partners and their needs by providing effective technical consultation
• Drive partner requirements, bugs and feature requests with Product and Engineering teams
• Manage technical and product issues and escalations, delivering the highest level of partner satisfaction
• Help scale technical support with Sales and Partnership growth
• Work directly with DevOps Engineers to resolve technical issues
• Engage with the product, operations and engineering teams to build, drive and improve our tools and processes
• Write production code that will improve our internal tooling and our external support channels.
• Build product insights from publisher/advertiser feedback and work with cross-functional partners to take appropriate action
• Build understanding about the wide variety of software technologies powering various Terragon Group Platforms at a deep engineering level
• Internal Engineer responsible for development and maintenance of in-house projects like company website and other product landing pages
• Write documentation, samples, and other materials to be consumed by products team, operations team and external partners.
• Deliver data-driven, impactful results.

Requirements

• Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
• At least 3 years of experience in software development
• Programming abilities in one or more of the following languages: Java, PHP, NodeJs, Python, Erlang, Scala
• Indepth understanding of HTML, CSS and Javascript
• Experience developing for mobile would be an advantage
• Understanding of one or more of the following frontend frameworks: AngularJs, ReactJs, BackboneJs, EmberJs
• Deep understanding of Linux/UNIX system admin and scripting (bash, python), networking (TCP/IP, HTTP)
• Ability to pick up new software, frameworks and APIs quickly
• Demonstrated creative problem-solving approach and strong analytical skills
• Sharp and tenacious troubleshooting skills: you can fix anything
• Good knowledge of basic large-scale internet service architectures (such as load balancing, CDN's), even if you haven't worked on one
• Configuration and maintenance of common applications such as Apache, NGINX, SSL and so on
• Excellent communication skills in English, particularly written communication
• Experience speaking to technical and business audiences.