Banking Operations Manager at FINCA International

Job Purpose:
FINCA is recruiting for motivated and hands-on Banking Operations Manager (BOM) who thrives in a dynamic environment to be part of the pioneer team for FINCA's regulated microfinance bank start-up in Owerri Imo State, Nigeria. The Banking Operations Manager reports to the Head of Banking Services and he/she is responsible for supporting the Business /front-end function by providing oversight for general back-office banking operations for the institution.  As a core member of the start-up team, the Banking Operations Manager will be responsible for establishing the Banking Services function, procedures, and controls to deliver FINCA’s financial services in a way that is risk-reducing, efficient & scalable, customer-service oriented, and in line with FINCA’s methodologies, delivery channels strategies, and overall business goals.

Key Tasks:

•     Introduce and implement effective systems, policies, structures and resources to support the growth of the institution and ensure adherence to the same;
•     Serve as the Operations Lead for FINCA’s core banking system implementation, aligning system configuration with operational processes and policies
•     Develop and manage a team of well-trained, focused and motivated Banking Services staff;
•     Manage centralized loan processing and account opening functions to ensure efficiency, quality and control over loan creation and completeness of  Know Your Customer (KYC) / Anti-Money Laundering (AML) activities;
•     Define and implement new policies and procedures for Banking Services in support of product development / refinement or upon introduction of new technologies and delivery channels;
•     Analyze operational risks, procedures, work flow and controls on an ongoing basis for continual improvement of operational systems;
•     Safeguard customer data and protect against fraud through management of authorization levels and access rights;
•     Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed.

Qualifications:

•     First Degree or HND in Banking, Business Administration, Accounting, Finance or other relevant field
•     At least 5 years in banking/finance/microfinance, with at least four years in back office or operational roles; experience of two years or more in a senior management role at the regional or head office level strongly preferred
•     Proficient in MS-Office Suite (especially Excel); experienced with Core Banking Systems  (FLEXCUBE Retail, ideally) and good understanding of Information System issues and the role of IS in banking operations;
•     Project management qualifications (e.g. PMP) are an advantage
•     Knowledge of process analysis and mapping is an advantage;
•     Fluency in English is required; Fluency with Igbo or other local language is desired.

Candidate Profile:

•     Commitment to establishing a successful department and function
•     Willingness to relocate to or within Nigeria and to travel within the country (up to 30% of time)
•     Strong fit to FINCA’s desired corporate culture & committed to  furthering FINCA’s mission and vision;
•     Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;
•     Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;
•     Proven integrity;
•     Strong interpersonal skills and written and oral communication skills;
•     Highly attentive to detail with excellent organizational and documentation skills
•     Results-oriented, with the ability to drive projects from inception to execution stages
•     Demonstrated leadership, networking and collaboration/negotiation skills;
•     Ability to build and maintain excellent working relationships within a diverse organizational structure Proven integrity; Strong interpersonal skills and written and oral communication skills;
•     Highly attentive to detail with excellent organizational and documentation skills
•     Results-oriented, with the ability to drive projects from inception to execution stages
•     Demonstrated leadership, networking and collaboration/negotiation skills;
•     Ability to build and maintain excellent working relationships within a diverse organizational structure