Hotel Supervisor at Simeon's Pivot

Job Description
Duties:

• Coordinate guest arrivals and departures.
• The supervisor approaches guests to ensure they are enjoying their stay and makes sure any guest complaint or request gets handled immediately by front office, housekeeping or dining room staff.
• The supervisor assists with and oversees guest check-in and check-out of the hotel.
• The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests.
• He or She assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties.
• The supervisor also assists the front office team in making reservations and answers incoming telephone calls.
• Assist guests with special requests.
• The supervisor also directs guests to areas in the hotel and offers services like hotel and restaurant tours and booking reservations
• The supervisor follows up with guest requests and reports more complicated needs--like negotiating prices and rooms--to hotel management.

Skills and Qualification

• Leadership and customer service skills,
• Genuine friendly attitude
• Always attentive and compassionate to guest requests and complaints
• Open to all graduates, a Degree/HND in the following subjects may increase your chances:
• Business or management;
• Hotel and hospitality management;
• Travel, tourism or leisure studies
• Minimum of 2 years working experience.