Process Automation Officer at AB Microfinance Bank

Ref Code: PAO/IT/JAN/2018

Main Task & Responsibilities

• Development and improvement of business processes
• Lead process automation initiatives and process design practices
• Support the delivery of IT as a service and ensure delivery of expected value
• Initiate and manage process improvement initiatives, promote standardisation and optimisation, and implement solution system changes that have an impact on the process
• Define the corporate process architecture in an end-to-end manner
• Facilitate the continuous improvement of functional and transversal business processes, leading the evaluation of activities in terms of value to the customer and the company
• Act as Ambassador for measurement, accountability and a disciplined approach to process improvement throughout the Organization
• Understand and manage readiness and capacity for technology changes
• Maintain and develop deep knowledge of products and processes es
• Provide information about the products and processes in the bank by being well-connected in the bank to gather such information

Necessary Experience, Skills and Knowledge

• Minimum B.Sc / HND in Business administration, Computer Science, Economics or related discipline with cognate experience
• At least four years hands-on relevant professional experience in a similar role)
• Proven track record in Business Analysis and/or Business Process Management experience working in an Agile/scrum context.
• Good knowledge of business processes and/or Accounting
• Analytical and problem solving skills and process-oriented approach to work
• Self-starter, self-managed, and able to work under stress to meet deadlines
• Collaborative, consultative and customer-oriented approach
• Good communicator & negotiator and Affinity with the IT world
• Reliable team player with excellent communication skills
• Require effective prioritization, time management, team spirit, and organizational abilities.
• Maintain and develop deep knowledge of products and processes
• Provide information about the products and processes in the bank by being well-connected in the bank to gather such information