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  • Posted: Jan 8, 2018
    Deadline: Jan 17, 2018
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  • In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit, Qatar Airways has won the confidence of the travelling...
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    Reservations & Ticketing Supervisor

    Ref No: QR16492
    Job Function: Commercial

    About Your Job

    • In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. 
    • You will also encourage teamwork, consistency of service and proper coordination.

    Specific accountabilities include:

    • Supervise and motivate staff and ensure quality of work meets the Airline standard
    • Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
    • Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
    • Handling customer requirements and cases professionally
    • Handle Group and Travel Agency inquiries
    • Dealing with all mishandled passengers, NORECs, and DNBs as required each day
    • Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services

    Requirements
    About You:

    • To be successful in this role, you will need a relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors. 
    • A  minimum of 4 years' experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.
    • Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).

    Remuneration
    We offer competitive compensation and benefit packages.

    Method of Application

    You will be required to attach the following:

    • Resume / CV
    • Copy of Highest Educational Certificate
    • Copy of Passport
    • NOC (Qatar Airways Group Employees Only)
    Interested and qualified? Go to Qatar Airways on careers.qatarairways.com to apply

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