Customer Service Manager at PG Consulting limited

Details:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Develop service procedures, policies and standards
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget. Maintain an orderly workflow according  to priorities

Reqquirement

• Proving working experience with track records
• Experience in providing customer service support
• Excellent knowwledge of management methods and techniques
• Proficiency in English and other languages (if any)
• Working knowledge of customer service software, database and tools
• Ability to think strategically and to lead
• Strong client-facing and communication skills

Qualification

B.Sc in related field. Higher qualifications will be an added advantage