Front Desk Manager at Smart Partners

Reporting To: HR / Admin Manager

Position Objectives
The key roles are:

• Patient management
• Client & Guest Relations
• General Office Administration
• Provide support to operations, management and back office .

Detailed Tasks & Responsibilities

• Welcome & greet the clients
• Receive the reference form for Diagnostic Investigations.
• Register the Client into the system for the respective Diagnostic tests.
• Assist the Client to Cashier for payment.
• Plan the patient sequence as per their waiting numbers.
• Prepare the patient and coordinate their movement to the respective department’s to conduct the tests.
• Explain to the patient about duration of the Turn Around Time for their reporting.
• Collation of Results from the respective departments & handing over of the reports to the patients/sending them to their referral doctors over mail, etc.
• Responsible to handle issues, provide/implement solutions for employees and patients at the front desk.
• Build a healthy administration practice and implement prescribed SOP to its efficient use and smooth flow of operations.
• Administer operations of the Front Office and Guest Relations.
• Maintain a healthy, hygiene and clean environment, including pest & infection control.
• Build healthy relationships with other staff members of the center.
• Provide complete support and coordination.
• Any other role which requires participation.
• Maintain Confidentiality about the patients and the internal systems.

Requirements

• Qualification: B.Sc. / HND in any field.
• Minimum Experience: Minimum experience of 5 years into People handling, Front Desk / Operations.
• Front office administration and Guest relations
• Provide regional expertise in handling of Patients.

Other Attributes:

• Proficient in English and local language with humble & clear communication.
• Should have a courteous, dynamic and adaptable personality with a smart & smiling demeanor.
• Previous experience of Guest relations and Project execution
• Computer Literate & IT savvy.
• A smart & good looking Female.

Search criteria:

• African National (but not a limitation)
• 28 - 35 years old, but we will not limit the search by this range
• Experience of handling front desk / operations.
• Dealing with staff, office issues, routine operations.