Box Office Supervisor at Teclab Management Services Limited

Reports To: Business Manager Cinemas

Role Target

• This role is responsible for supervising and coordinating the team of box office Assistants on a day to day basis, ensuring that they are kept up to date with internal communications, coordinating rosters and timesheets and maximising box office sales through effective customer service, supervision and training of box office staff..

Role Expectations
The successful candidate’s specific functions include:

• Coordinating departmental staff/work force
• Ensuring movies are displayed at the appropriate time
• Programming movie for display at the box office
• Ensuring customers are duly satisfied
• Problem solving arising from customers
• Sending daily reports to movie distributors
• Coordinating orderliness among staff
• Working in line with the projectionist for upcoming movies and movie changes
• Must maintain up-to-date financial records of all ticket sales, receipts, processes and deposits.
• Set and maintain a highly professional attitude towards serving the public for all members of the box office team
• In conjunction with the Box Office Manager ensure the Box Office is adequately staffed to deal with customer demand
• Supervise the box office team
• Ensure adequate ticket/stationary stock is in place at the Box Office at all times
• Understand the audit process and standard required
• To provide services to customer
• Responsible for stock requisition
• Complete any necessary paper work such as inventory sheet, daily cash reports, appraisal form etc.
• To oversees daily operations in all concession stand
• To maintain inventory controls /levels for all products
• To induct and train staff in selling technique and products knowledge
• Cash management and control to ensure staff are adhering of all procedures detailed for concession operations
• Understand the audit process and standard required
• To provide services to customer
• Responsible for stock requisition

Qualifications and Experience

• Minimum OND / B.Sc in Accounting, Business Administration, Business Management, Finance or a closely related field.
• Relevant 3 years’ experience in a similar role.

Person Skills:

• Principles and application of excellent customer service
• An understanding of the use of computerised ticketing systems
• General knowledge and understanding
• Excellent communications skills
• Excellent interpersonal skills
• Administrative skills
• Ability to work effectively within a team setting
• ICT skills including ability to use Microsoft Word, Microsoft Excel and email packages
• Ability to use a computerised ticketing system
• Accuracy and attention to detail