Maintenance Supervisor at eRecruiter Nigeria

Job Opening ID: ERJ581
Reporting Lines: Maintenance Manager/ Operations Supervisor Manager
Direct Report: Maintenance Officer

Job Profile

• The job incumbent maintains building systems and equipment by completing preventive maintenance schedules; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts in building systems and equipment; and supervising staff to ensure the smooth running of all building systems in accordance to Company standards and specifications.

Key Responsibilities
Technical Tasks:

• Evaluates functionality and reliability of machinery, equipment and building systems by conferring with operating departments; identifying problems and requirements and resolving all issues.
• Maintains function and reliability of machinery, equipment and building systems  by implementing a preventive maintenance program; operating and testing systems and equipment; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts.
• Improves function and reliability of facility systems and associated equipment by studying performance results; identifying, recommending, and implementing changes, expansions, and additions

Customer Service:

• Greet and provide a high level of customer service to visitors and fellow employees
• Effectively manage all complaints and ensure that processes are put in place  to prevent future recurrences

Compliance:

• Maintains safe and healthy work environment by following standards and procedures; complying with legal codes and regulations
• Adhere and ensure that all subordinates adhere to all company safety principles and guidelines
• Maintain confidentiality on the company’s business affairs at all times
• Ensure punctuality
• Adhere to all staff and company policies
• Actively participate in training related to role.

Communication:

• Ensures effective communication between staff by maintaining a secure and friendly working environment
• Establish and maintain effective inter-departmental working relationships
• Attend all required meetings when and where required
• Provide  accurate and timely information when and where required
• Communicate courteously

Co-ordination/Leadership:

• Contribute to the development of maintenance budget and ensure compliance.
• Provides guidance to maintenance technicians.
• Support and facilitate control on operational costs.
• Guides and trains the subordinates on a daily basis to ensure high motivation and economical working environment.

Key Requirements

• Minimum of an Engineering Diploma or its equivalent
• 3-5 years work experience in a mega facility or a full-service mega hotel; and a minimum of 2 years in a similar role.
• Knowledge and experience of building systems and equipment is mandatory
• Good understanding of technical principles and regulations
• Communication skills, customer orientation
• Good leadership skills.
• Intercultural sensitivity
• Fluent English

Key Competencies:

• Job knowledge
• Troubleshooting
• Equipment Maintenance
• Job Scheduling
• Effective communication
• Good interpersonal skills
• Customer focus and delivering expectations
• Attention to detail
• High Energy
• Multi-tasking
• Teamwork orientation
• Task focus and methodological work approach
• Compliance
• Management skills
• Technical leadership

Key Performance Indicators (KPI):

• Reduced overtime worked against plan
• Schedule compliance
• Reduced time taken to answer maintenance calls
• Budget compliance
• Critical Equipment availability
• Reduced number of breakdowns (Unplanned maintenance)
• High production equipment performance.
• Personal cleanliness and Hygiene.
• Positive feedback and good interactions with employees and guests.
• Prompt and accurate reports on all accidents and related incidents.
• Punctuality at work and attendance of all required meetings.
• Adherence to all staff and company policies.
• Effective communication with employees and guests.
• Maintains confidentiality of all company and employee information.
• Positive output and high productivity of subordinates.