Operations Manager at GVA Partners

Job Summary

• Develops and manages the Value Added Services portfolio based on market requirements and the company’s technology capabilities.
• Responsible for achieving financial and product performance targets by implementing effective content and campaign management strategies.

Role and Responsibilities

• Develop and implement a robust product strategy in line with the vision of the company, market trends, customer requirements and new technologies.
• Have an in-depth understanding of VAS products and channels including SMS, USSD, MMS, IVR, Data, Mobile Web, Mobile WAP, Mobile Apps, On-device, STK etc.
• Develop and launch new revenue streams by leveraging technology, content management and business intelligence.
• Design and launch new products and enhancements through research on market trends and competitors.
• Translate customer and partner requirements into documents easily understood by the technical team for implementation and provide input in customer presentations and technical workshops.
• Collate and prepare documentation for all new products and services prior to launch including market survey, product proposition, service description, product change log, agreement, reconciliation template, pricing, business case, test cases and result, approval, FAQs, launch plan etc.
• Ensure the business development team and the rest of the organization are regularly trained on current products, planned products and their capabilities.
• Manage product and customer life cycle processes.
• Develop and implement a Go-to-Market strategy for all product and services.
• Achieve financial targets and service penetration by running campaigns and promotions using available campaign tools, features and alternate channels.
• Analyze customer data, behavior and needs to draw relevant insights for the development of compelling VAS propositions across segments.
• Plan and maintain a campaign calendar for existing and new products and services.
• Develop and implement a content strategy to create and source for quality content based on market trends and consumer appetite.
• Manage the entire process for content formatting, uploading and delivery across all platforms utilized.
• Manage accurate and up-to-date records of all company and third-party content managed.
• Develop and maintain a strong relationship with content owners and aggregators.
• Develop and Improve business processes and polices in line with Company’s vision for better operational management, reporting, communication and organizational planning.
• Design and improve quality management processes and their deployment; testing and monitoring of new and existing VAS services.
• Attend customer meetings with the business development team to collate requirements and provide clarifications, where required.
• Assist in responses to request for proposals, request for quotation, bids etc.
• Routinely monitor progress against targets and provide performance data including quarterly, half year, annual reports etc to executive management.
• Coordinate account reconciliation for Clients and MNOs and payouts to Content providers/owners.
• Enforce control on receivables and expenses to ensure that the budgeted cash flows and targets for each project are met.
• Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
• Perform other assigned duties as delegated by management from time to time.

Qualifications and Education Requirements

• Minimum of 5 years working experience in operations, product development, project management or marketing within the VAS, Telecommunication or ICT industry.
• Minimum of 2 years in a supervisory/managerial level.
• Completed NYSC.
• Certificate Management Programs (e.g. Project Management, Product Management, Marketing)
• Post Graduate Degree, MA/MBA/MSc [optional]

Preferred Skills:

• Ability to translate complex technical specifications into clear user and commercial benefits and vice versa.
• Business Intelligence
• Project Management.
• Product Development and Management.
• Business Process Management.
• Content Development.
• Documentation.
• Marketing and Campaign Management.
• Public Speaking and presentation skills.
• Research and Writing.
• Use of CRM.
• Use of Microsoft Office suite.

Preferred Personal Attributes:

• Good interpersonal skills.
• Resource Management.
• Attention to detail.
• People, result and solutions oriented.

Required Skills and Competencies:

• Excellent documentation and presentation skills.
• Excellent man and resource management skills.
• Good analytical, numerate, reporting and computer skills.
• Good communication (verbal and written) skills. Above average competence using Microsoft Office suite.