Front Desk Associate at APIN

Location: Abuja
Reporting To: The Senior Admin Officer,

Job Description
The Front Desk Associate will receive and attend to visitors and enquiries as well as manage all official telephone calls, mails, fax and other correspondences. S/he will also have responsibility for providing back-office secretarial support on routine basis and preparatory to planned training programmes.

Job Tasks

•     Receive and attend to visitors and guests as well as manage enquiries by providing responses or routing them to relevant staff members
•     Manage official incoming and outgoing telephone calls, make calls for and route incoming calls to, relevant staff members
•     Despatch and receive mails through courier companies, keep record of outgoing and incoming mails, ensure their timely delivery and conduct preliminary review of bills submitted for courier services rendered
•     Disseminate official news/information to junior staff members without/unable to access their mail accounts
•     Maintain an effective and efficient filing system for program and administrative documents
•     Maintain contact details (telephone numbers and e-mail addresses) of staff members and site officials
•     Produce electronic copies of documents by scanning, as requested by staff members
•     Assist in the preparation for, and reporting on, training programmes, especially in the design and printing of certificates and tags for training participants

Minimum Qualifications and Experience

•     A first degree in the Social Sciences or the Humanities and a minimum of 1-2 years’ cognate experience, preferably in a non-governmental organization or development agency.
•     The ideal candidate should not be older than 24 years.

Technical and Behavioural Competencies

•     Good oral and written communication skills
•     Good interpersonal skill
•     Ability to use own initiative
•     Customer service experience
•     Courteousness and politeness
•     Confidence