Customer Service Officer at Integrated Corporate Services - ICSL

Details:

Job Description:

• Interact with the Company’s customers to provide them with adequate information and address inquiries regarding products and services.
• Generate a joint customer database on every products and services the Company offers.
• Take notes/minutes of meetings conducted within the organization.
• Check, sort and forward emails to appropriate unit. Also, the customer service officer must acknowledge all mails sent to the company and forward to appropriate unit for action.
• Take notes of customer complaints, suggestions and feedback, escalate issues to your supervisors.
• Daily and weekly calls to customers (Customer Retention)
• Advising the customers on market and financial development, deals and promotions.
• Report of daily sales/transactions to his supervisor. Also, stock request should be forwarded his supervisor.
• Create awareness of the company services on social media platform and other platforms.
• Daily upload of new ideas and development on our various social media platforms.
• Daily monitoring of market trends, market price changes, competitors etc.

Job Requirements

• Minimum of 2 years’ experience.
• HND/ND (Upper)
• Not more than 29years of age
• Must reside on the Island