Business Manager at Teclab Management Services Limited

Job Description
Task Complexity:

• The BM is to manage the entire Business Unit by developing, strategizing, sourcing for clients, building relationships, Marketing and directing the other units towards target achievements.

Duties and Responsibilities

• Manage and oversee operations, maintenance, administration, and improvement of customer service
• Prepare and administer contracts for provision of services such as cleaning, maintenance, and security services.
• Prepare detailed budgets and financial reports
• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
• Identify trendsetter ideas by researching industry and related events
• Investigate complaints, disturbances, violations and resolve problems following management rules and regulations.
• Update product stock levels for sales forecasting.
• Ensure brand and operational standards meet or exceed expectation to support brand consistency.
• Ensure that premises, facilities and equipment are maintained and well managed.
• Build and maintain relationships with internal and external stakeholders.
• Exhibit good leadership skills and ensure good customer service is exhibited by team members.
• Marketing and developing ideas that will increase foot fall and drive sales revenue.
• Ensure communication between all departments is maintained by holding meetings regularly where discussions are held on making targets and how to achieve them.

Job Skills:

• Entrepreneurial and Numerical Competence
• Business Consulting and Development
• Competency Management
• Complaint & Conflict Management (Emergency/ Crisis Management)
• Customer Focus
• Information Management
• Learning and Self Development
• Negotiation
• Planning and Organizing
• Result Orientation / Strategic Thinking Skills:
• Ability to understand, interpret and deliver on tasks
• Oral and written communications

Academic and Professional

• First Degree in Business Administration, Humanities or Social Sciences, an MBA will be an added advantage.
• Minimum of 3 Years’ Experience In a similar role.