Customer Care Executive at Contec Global Infotech Limited

Essential Duties and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Maintaining customers focus at all times and answering to customer’s enquiries using the standard guidelines
• Maintaining working cognition of each customer process for various market segments and communicating issues to team manager.
• Handle customer inquiries both telephonically and by email
• Provide customers with product and service information
• Document all call information according to standard operating procedures
• Manage and resolve customer complaints

Education and/or Work Experience Requirements

• Bachelor's Degree in any reputable institution
• 2-3 year working experience in any related field

Skills:

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail.