Technology & Customer Support Executive at Airtel

Job Description
Looking for a candidate to fill the role of Technology & Customer Support Executive in the Networks Function. The successful candidate would be responsible for:

• Support Operational interface to both internal and external stakeholders to ensure customer issues are resolved within acceptable KPIs.
• Communicate all service-affecting failures in the system to the Commercial teams and follow through until resolved.
• Serve as the single point of contact (SPOC) to MS for all Airtel subscribers' complaint channel or communication.
• Ensure adherence to SLAs where necessary to ensure Airtel interests are not jeopardized at all times.

Requirements
Applicants must have;

• A Bachelor's degree or HND in Engineering or any related applied science field.
• At least 4-year work experience in Telecoms Industry
• Technical knowledge of Network Elements like Switching systems, RAN, MPBN, SIGTRAN, SIP, Transmission, IN and VAS.
• Basic troubleshooting skills on Network elements
• Experience in different network vendor areas e.g Ericsson, Huawei, ZTE, NSN etc.