Country Manager (Expatriate Role) at Platinum Careers

Department: Operations Department

Reporting to: Regional Operations Manager

Direct Reports: Operations Manager

Role definition: Plan, direct and coordinate the operations of a country in line with the company’s values and policies.

The Country Manager is responsible for overall leadership and supervisory management of offices VAC’s and operations in a country, including stewardship of resources, staff safety and security,

program quality and accountability, and performance management.

Work Duties and Responsibilities

• Lead the country VAC’s by maintaining open and professional relations with colleagues, promoting a strong team spirit and providing guidance, oversight and resources to enable staff to perform successfully.
• Contribute towards the achievement of company strategic and operations objectives
• Responsible for ensuring effective team leadership and management
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Interview, hire, coordinate and discipline supervisors and other direct ports,
• Responsible for ensuring national VAC’s operate smoothly and within defined
• Prepare and maintain budgets, and coordinate with and report to Zone Manager
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Any other duties assigned by management

Required Knowledge and Competencies

• Administration and Management — Knowledge of business and management principles involved  in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Personnel and Human Resources — Knowledge of principles and procedures for personnel training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Preferred Past Work Experience

• 3 years management in similar role experience in a customer service/ business process
• outsourcing (preferably in the service industry) role
• Worked in a project management role

Preferred Education Background
Bachelor’s degree in a business related field or project management