Front Desk/Customer Relation Officer at Jbex Global Engineering Limited

Duties and Responsibilities

• Grant access to building by appropriate implementation of Visitor Policy.
• Answer incoming telephone calls, assist callers, take messages, provide information, and make referrals, and direct calls to staff members.
• Maintain a safe environment by monitoring security system and emergency pull cord system, using good judgment in contacting
• Appropriate personnel as needed.
• Provide accurate information regarding application procedures, waiting lists, vacancies and qualifications to both callers and walk-in clients.
• Provide assistance to residents requesting work orders or other forms as needed.
• Provide timely referral to the staff for appointments or other assistance.
• Maintain a professional and personable demeanor.
• Update and maintain client information and program tracking.
• Accurately document all activities.
• Notify appropriate supervisor and/or manager of any critical incidents or emergencies.
• Route incoming paperwork to appropriate staff members.
• Assist other departments with miscellaneous items.
• Provide monthly reports.
• Attend Management/ Services staff meetings and agency staff meetings.
• Participate in agency activities and committees as needed or desired.

Job Requirements

• An HND or Bachelor's Degree
• OND Degree Holders would also be considered if they have some experience in the field.
• Able to communicate well in English both written and spoken.
• Must be able to multi-task.
• Ability to work well under stressful conditions.
• General office clerical and computer skills required.
• Because of the nature of this work, position requires someone pleasant, personable, and patient and having a desire to be of assistance.
• Able to work with minimum day to day supervision.