Operations Personnels at Keystone Bank

Specialization: Accounting / Audit / Tax
Job Level: Experienced Hire

Job Description

• To provide effective and efficient banking support services to customers before, during and after patronage.

Duties And Responsibilities:

•     Build and consolidate pleasant relationship with the Bank’s Corporate customers and maintain good disposition towards all customers.
•     Ensure accurate processing of all transactions and maintain an accurate record of all activities and transactions
•     Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions
•     Perform other duties as assigned by the Supervisor/Unit Head

Key Performance Indicators:

•     Arithmetical Accuracy and efficiency
•     Customer satisfaction levels
•     Error free posting/processing
•     Internal Control exceptions and Corporate Audit Reports
•     Timeliness of service delivery to customer requests
•     Timely and accurate transaction processing
•     Timely generation of reports and updates
•     Timely generation/remittance of regulatory returns

Minimum Education Qualifications/Experience:

•     A good first degree from a reputable university (Prefarably in Banking and Finance, Accounting, Economics or in other Social Science disciplines).
•     Required Experience: 1 - 3 years

Professional Qualifications:

•     Professional qualifications such as ACA, ACCA, ACIB, CFA, CISA is compulsory

Skills And Competencies:

•     Attention to Details.
•     Performance Under Pressure
•     Problem Solving
•     Independent Minded.
•     Interpersonal relationship
•     Multi Disciplinary disposition
•     Multi tasking disposition
•     Satisfactory Customer Service Disposition
•     Analytical and Investigation Skills
•     Auditing Skills
•     Accounting Skills
•     Banking Operations Skills
•     Fraud and Operational risk knowledge
•     Policy and Regulation interpretation and implementation.
•     Oral and written Communication Skills
•     Banking, Insurance, and financial services knowledge.
•     Extensive Working Knowledge of the bank.