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Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 160,000+ workforce serving clients in 175+ cities across 6 continents. The company posted revenues of $7.6 billion for the financial year ended Mar 31, 2015. wipro-applying-thoughtWipro helps customers do business better by leveraging our industry-wide experienc...
Mandatory Skills:
ITIL Cross Functional Service Management
Desirable Skills:
ITIL Documentation, ITIL - Service Operations
Job Description:
Key skills required for the job are:
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.
Minimum work experience:3 - 5 Years
Roles & Responsibilities:
Minimum Experience Required: 5-8 YEARS Mandatory Skills: ITIL Cross Functional Service Management ITIL - Service Rediness and Review, ITMS Tools, ITIL Ops Desirable Skills: ITIL - Service Operations, ITIL Documentation Language Skills: English Language
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