Hotel Operations Manager at Teclab Management Services Limited

Job Summary

• To oversee the day-to-day operations, supervise the work of staff members while interacting with customers to ensure satisfaction.
• Candidate should have an excellent level of commercial awareness, which can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.
• The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Duties & Responsibilities

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
• Inspecting all departments for SOP implementation.
• Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development

Qualifications

• A Bachelor's Degree in Hotel, Business or Hospitality Management an MBA will be an added advantage.

Experience:

• Minimum of 5 Years in the Hospitality Industry in the capacity of the role advertised.

Remuneration
Salary is attractive and commensurate with experience.