Network Operations Manager at e.Stream Networks (Nigeria) Limited

Direct reports: NOC Engineer

Job purpose

• The Network Operations Manager is responsible for managing the network operations team to ensure service quality and network efficiency.
• The incumbent is responsible for monitoring and maintaining the e.Stream networks and platforms and for keeping it up and running while meeting industry standards.
• The Network Operations Manager is also responsible for supporting all eStream internet and VPN clients at second level.
• The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS VPNs

Duties and responsibilities
Strategic Insight and Integration:

• Provide direction and clear, tactical and strategic goals for the NOC related to functions, capabilities, and capacity
• Be informed on latest developments and update corporate knowledge of technology trends as it affect the company business

Technical / Analysis and Problem Solving:

• Ensure that hardware and software systems are fully deployed, implemented and functioning.
• Regular training of Service Desk team members for effective 1st level troubleshooting
• Ensure scheduled maintenance are carried out
• Ensure all resolvable issues (within the control of the department) are resolved within the specified OLA time.

Leadership:

• Manage a team of NOC resources that support the global monitoring of infrastructure systems and applications on a 24x7x365 basis.
• Ensure team maintains and updates knowledge base related to supported applications

Interpersonal, Relationship Management & Collaboration:

• Establish and maintain good working relationships with other departments, teams and Clients

Communication:

• Deliver project reports to the chief technical officer
• Escalate unresolvable issues (not within control) to service/equipment providers e.g. unresolvable issues with VSAT to TAC

Customer Focus:

• Ensure adherence to customer specification and SLA
• Prompt resolution of 2nd level issues

Financial Management:

• Develop annual budget for the department

Requirements
Education & Work Experience:

• Bachelor's degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
• Minimum of 7 years work experience in a relevant role.
• Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Certification in CCNP Routing & Switching/Service Provider
• Enterprise Network Design Skills
• GVF 510 Certification
• MTCNA/MTCRE/MTCINE
• CFOT Certification
• RF Technology Skills
• Leadership
• Relationship & People Management

KPIs:

• Availability of core networks devices and backbone links
• Availability of all Fiber and Radio Backhaul links
• Customer experience and satisfaction on the network
• Cost saving initiatives

Working conditions:

• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.

Physical requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.