N.O.C Engineer at e.Stream Networks (Nigeria) Limited

Direct reports: Senior Manager Technical.

Job Purpose

• The NOC Engineer is responsible for supporting all eStream internet and VPN clients at second level. The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS

Duties and Responsibilities
Strategic Insight and Integration:

• Assist the NPO manager to achieve the corporate objectives
• Attend project & departmental meetings
• Provide inputs to the departmental annual budget
• Provide technological innovation to improve troubleshooting

Technical / Analysis and Problem Solving:

• Responsible for troubleshooting Customer Edge Devices like VSAT modems, like, Access Radios, Microwave Radio
• Client bandwidth configuration on Edge devices.
• Regular training of Service Desk team members for effective 1st level troubleshooting
• Provide technical solutions to network issues escalated to the 2nd level.

Interpersonal, Relationship Management & Collaboration:

• Liaise with NPO, Service Deployment and Service Management teams to resolve all escalated issues
• Partner with third-party vendors to install and maintain all monitoring software and devices.

Communication:

• Escalate service impacting issues outside span of control to the NPO Manager.
• Deliver weekly reports on the status of the network and trends

Customer Focus:

• Monitor the Client devices to provide 99% service availability

Financial Management:

• Recommend cost-saving initiatives to the NPO manager

Requirements
Education & Work Experience:

• Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
• Minimum of 3 years work experience as a Network/ Field Engineer.
• Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• CCNA Routing & Switching/SP, MTCNA, MTCRE,
• Hands-on experience in OSPF and BGP routing protocols
• Problem solving skills
• Practical experience in deploying Access Radios for clients
• Relationship & People Management

KPIs:

• Achievement of 99% availability for clients network devices
• Resolution of escalated incidents within 30 minutes of escalation

Physical Requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Working Conditions

• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.