Account Partner at MTN Nigeria

Locations: Lagos, Akure & North East
Division: Enterprise Business Unit

Core purpose of the Job

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.

Job Summary

• Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.
• Increase MTN market share by achieving set target through the sales of MTN Enterprise solution as well as development and maintenance of current accounts.
• Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
• Prepare weekly and monthly corporate sales status reports.
• Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
• Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business.
• Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions to meet their strategic corporate needs.
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Handle all customer requests for service successfully, fault reports and billing queries.
• Escalate and troubleshoot customer queries and complaints.
• Conduct research on potential customers and their disposable income on communication using the data mining system.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

Education

• First Degree in Business Administration, Commerce or any other related discipline

Experience:

• 3 years’ experience in consultative selling within a telecommunications company
• Good business management experience
• Exposure to strategic sales planning

Job Conditions

• Standard MTNN working conditions
• May be required to work extended hours / weekends
• Tool of Trade Vehicle will be required for the Job
• A  valid driver’s license
• May be required to work extended hours /overtime/weekends
• 80%  of Work is carried out on the field
• Constantly on the road prospecting for new clients and selling more services to existing clients