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  • Posted: Jun 14, 2017
    Deadline: Jun 20, 2017
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    MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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    Manager, Network Enterprise Services (NES) Project

    Division: Network Group

    Core Purpose of the Job

    • Ensure end to end implementation and integration of enterprise projects

    Job Summary

    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
    • Drive an increase in MTNN’s Net Promoter Score.
    • Liaise with Enterprise Business Unit (EBU), NES/Network Group operations on future strategy of platform, upgrades; and communicate to team.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Review EBU project charters and develop supporting project work plans /revise as appropriate to meet changing needs and requirements as well as evaluate technical bids from contractors.
    • Manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites), adhoc projects that may arise from EBU.
    • Implement and manage project changes and interventions to achieve project outputs as well as generate progress reports on projects, migrations and upgrades.
    • Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
    • Manage day-to-day operational aspect of a project and scope, and handover of completed projects to NES operations.
    • Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.

    Education

    • First degree in Electrical/Electronics/Computer Engineering
    • Management degree advantageous
    • Project Management or Education Certification (PMP, Scrum Agile, etc) would be an added advantage
    • Professional Certification  desirable in: - IT (Microsoft, ITIL, HP, Nokia etc), Quality (Six Sigma, etc)

    Experience:

    • Minimum of 6 years’ related work experience which includes:
      • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
      • Experience working in a medium to large organization
      • Project management experience
      • Experience with ICT network Planning, Implementation and service deployment
      • Internationally Certified Quality Implementation

    Training:

    • GSM System Basics
    • IP Technology, Transmission/Transport Technology, ICT Engineering
    • Project Management Training
    • Transmission - equipment, media and software
    • Quality systems - in Implementation, Investigation
    • Leadership Training.

    Job Conditions

    • May be required to work extended hours
    • Must have valid driver's license
    • Open plan office

    Method of Application

    Interested and qualified? Go to MTN Nigeria on e-recruiter.ng to apply

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