Customer Support Executives at eRecruiter Nigeria

Key Responsibilities

• Receive calls and answer inquiries from customers
• Take orders from customers
• Provide reassurances on behalf of the brand
• Ensure brand image is at its best 
• Provide impeccable customer service
• Resolve complaints and grievances
• Relay information from management to customers when needed
• Cold calling and after sales review as when necessary
• Maintaining call and request logs

Key Requirements

• Should have work experience in customer support or sales support or customer service
• 6 months - 18 months work experience in a similar position
• Should have a degree and have completed NYSC
• MUST have a LAPTOP and an ANDROID phone
• Relevant experience must be from eCommerce/FMCG/Retail
• Should understand the ideas of a startup

• Must be passionate about startups

• Should be well attuned with the functioning of eCommerce 
• Must have excellent customer service skills
• Should be very young, smart and eloquent
• Females are highly advised to apply
• Must be sound in spoken English with strong communication skills
• Must be knowledgeable with computer operations and the internet