Integration Support Manager at MTN Nigeria

Division: Information System

Core Purpose of the Job

• End to end impact analysis of new solutions accessing the impact to multiple systems, infrastructure and business processes.
• Support the delivery of new solutions through reviews, analysis, integration recommendations, technology advances and software evaluation.
• Define and implement of process enhancements across IS applications and impacted business units.
• Analysis, design, development, maintenance, and modification of  existing/new solutions

Job Summary

• Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Drive an increase in MTNN’s Net Promoter Score.
• Provide technical support and assistance to multiple Application teams, troubleshooting, analyzing causes, tuning performance and conducting user acceptance tests.
• Interface between IS Infrastructure Team and IS Applications Support Teams to ensure optimal capacity planning.  Prepare documentation to support new or enhanced functionalities to IS Applications.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Provide quality support in the analysis, design, development, maintenance, and modification of existing/new solutions.
• Assist in developing application and management frameworks, processes and procedures in line with the MTN standards and in alignment with MTNN’s corporate goals and objectives for ICT.
• Analyse and design applications based on business, technical and system requirements and oversee the implementation of the solutions, ensuring the minimization of manual touch points in the application.
• Develop the project scope, problem statement and goal statement, assist with project-planning and co-ordinate input and maintain plans throughout project life cycle.
• Monitor and maintain the performance of applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.
• Participate in the selection of suitable technologies and determine appropriate technologies that are effective and efficient and in line with approved rules and procedures.
• Manage and provide direction for the application team in support of business operations and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
• Review applications and ensure availability of operational recovery strategies and mechanism.
• Support the delivery of new solutions through reviews, analysis, integration recommendations, and technology advice and software evaluation.
• Understand the architecture of existing Business Support Applications across IS, including interfaces among the applications.

Education

• First  Degree Computer Science or related field
• RDBMS Certification such as Oracle Certified Professional.
• Unix/Windows training/certification.
• Project Management training/certification
• Javal/Perl Scripting Training/Certification
• ITIL Foundation certification - desired

Experience
Minimum 6 years’ experience which includes:

• Minimum of 3 years system integration experience.
• Business Process Improvement & Planning, organizing & Business Performance measurement
• Experience in Analytics and Application development
• Vendor Management(Contract, SLA management and governance)

Job Conditions

• Normal MTNN working conditions.
• May be required to work extended hours.
• Open plan office.