Restaurant Operation Officer at AFM Recruit

Job summary: AFMrecruit is a recruiting firm based in lekki phase 1 we are looking to recruit a very good restaurant operation officer for a client of ours that is based in Port Harcourt.

Restaurant Operation Responsibilities Include:

• Coordinating daily Front of the House and Back of the House restaurant operations
• Delivering superior service and maximizing customer satisfaction
• Responding efficiently and accurately to customer complaints

Job brief

• We are looking for a Restaurant operation to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
• Restaurant operation responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
• To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire, oversee food prep and make sure we comply with health and safety restaurant regulations.
• We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant operation.
• Proven customer service experience as a operation.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant operation software,
• Strong leadership, motivational and people skills
• Acute financial management skills and operational skills that can drive and solve solutions for the growth of the company.
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus