Client Services Director (CSD 0.3 #LeadershipRedefined) at Zenera Consulting

Overall Purpose of Job

• Responsible for the full Account Management process and full Client Delivery responsibility. Responsible for ensuring effective and excellent service delivery to achieve agreed commercial and revenue targets, from a portfolio of accounts.
• There will also be an expectation for the ability to help maximize any repeat business from within the existing accounts.
• Required to develop surveys for clients on service received as well be responsible for client entertainment and strategy input for the group.

Key Job Responsibilities

• Manage all clients’ strategy and execution processes in an exceptional manner to ensure Zenera Group is recognized as delivering a world-class service to our client base.
• Achieve set ratio targets to ensure the client is receiving an unparalleled service.
• Work with the Board on strategy to help reduce ratios and increase productivity whilst also increasing revenue across the team and ensuring exceptional Client service management.
• Maximize any chance of repeat business by meeting with clients, keeping in regular contact and upselling wherever possible.
• Devise strategies to represent Zenera in thought leadership, professional excellence and innovation above and beyond competition.
• Organize accounts internally and manage the processes that maintains a cohesive and optimized account structure.
• Work closely with Directors to help achieve account management target for team: increased levels of repeat business year-on-year.

Person Specifications

• A good 1st degree, Master’s degree will be an added advantage.
• 10-12 years’ work experience out of which at least 7 must be in Advertising.

Required Competencies:

• Excellent Communication Skills (Oral and written).
• Media planning and buying.
• Copying writing skills will be an advantage.
• Strong Customer and Relationship Management.
• Good Business Research and analytics.
• Solutions Consulting.