Shift Manager, Packaging at Diageo

AutoReqId: 56279BR
Function: Supply Operations
Level: Management
Reports To: Packaging Manager

Context/Scope

• Nigeria is currently the world's leading market for the Guinness extra stout Brand. The products are made for the local, national and export markets.
• The Packaging Department is responsible for the packaging of all brewing products into returnable and non-returnable containers, ready for distribution.
• The Shift Manager, Packaging is responsible for his/her department during shift production hours, with full responsibility for their team and the dept. assets.
• The incumbent oversees all packaging activities through his team, and reports to the Packaging Manager.
• The incumbent is responsible for meeting shift production volumes at the right quality, while achieving targets in a cost efficient manner.

Purpose of the Role

• Overall responsibility for the delivery of shift outputs, targets and goals by managing, leading and supporting the shift team to produce to the desired customer service, quality and yield levels in the most cost effective and efficient manner.
• To identify and drive improvement, ensuring delivery of department goals.
• To manage resource allocation, develop team members and optimize individual potential to contribute to the overall site performance.

Market Complexity:

• The Nigerian beer market is very complex with many competitors and a strong quality, cost and delivery focus.
• Need to constantly reduce production cost, while maintaining high quality and delivery in a highly unionized working environment.

Leadership Responsibilities:

• Manages full shift responsibility including direct responsibility for developing, coaching and supporting team workers and contractors and indirectly overseeing maintenance activities.
• Interact with other Shift Managers, Packaging Manager, Brewing department (key internal supplier), Engineering and Supply Planning, to ensure that target volumes are achieved cost effectively and on time.

Top Accountabilities:

• Supervise, prioritize and coordinate all activities of shift team workers, including operational, personnel, and administrative tasks to ensure that all products required are produced to target volumes and specifications with best possible efficiencies and optimum KPI’s.
• Control cost of packaging by minimising process waste, maximising efficiencies and taking appropriate actions to reduce downtime and improve quality.
• Develop & deliver improved performance against targets through effective problem solving, decision-making and communication between shift teams, and aligned, planned activity with Manufacturing Excellence Team, Engineering, Brewing, customer services, Brewery Logistics and Supply planning Team.
• Lead implementation of the company’s health, safety, quality, environment and hygiene standards for the protection of company products, personnel and assets in the packaging environment.

Qualifications and Experience

• Science or Engineering Degree or equivalent
• Should hold an IBG/NSE qualification and knowledge of packaging and WCM techniques.
• 4 years’ experience in a food or drink packaging environment with a track record of delivering sustainable improvements in packaging efficiency and quality, particularly through effective people management and development.
• Competency in packaging management and prioritization of resources to meet key targets, while setting high standards & stretching goals for self & others to exceed internal & external customer needs
• Knowledge of Guinness policies is an added advantage.
• Structured problem evaluation & solving skills and ready to make decisions, take the initiative and originate action.
• High level of energy and commitment to team based achievement and high interpersonal effectiveness to develop & sustain robust relationships.