Scope Assistant - SSA4 at World Food Programme (WFP)

Job ID: (52076)
Location: Damaturu

Organizational Context

• This job is  found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief, or Information Technology Officer, or the designate.
• At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.

Job Purpose

• To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

Key Accountabilities (not all-inclusive)

• Support the activities of planning of beneficiary registration.
• Participate in the registration of targeted beneficiaries.
• Implement the processes and procedures of beneficiary data management including biometrics.
• Provide reports and feedbacks on beneficiary management including identified gaps, and challenges in the course of beneficiary registration.
• Assist in the management and maintenance of SCOPE registration equipment including cards, computers, phone and mPOS.
• Provide retailer support in the operation of mPOS devices.
• Identify and report issues faced by beneficiaries in various local markets.
• Liaise with local authorities in the organization of the planning of beneficiary registration activities.
• Collate date and contribute to the preparation of reports on SCOPE related issues and provide information for better decision-making by stakeholders.
• Perform any other tasks that may be assigned by your supervisor.

Other Specific Job Requirements:

• This section is optional to describe additional responsibilities & knowledge required for the specific job.

4ps Core Organizational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People:

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance:

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership:

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Functional Capabilities
Governance, Strategy and Architecture:

• Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.

Change Implementation, Project management, Planning and Optimization: 

• Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Technical Expertise:

• Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.

Service Management:

• Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.

Client Management;

• Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.

Procurement and Contract Management:

• Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

Standard Minimum Qualificatins

• Education: Minimum of secondary school education.
• Language: Understanding of Hausa or any local language will be an added advantage.

Desired Expereinced for Entry into the Role

• Academic or professional experience in computer science.
• Has experience resolving level 1 IT issues.

Terms and Condidtions

• Selected candidate will be employed on a short-term service contract. WFP offers an attractive compensation package.