Telecoms Operations Assistant at World Food Programme (WFP)

Ref: 52165
Location: Maiduguri

Organizational Context

• This position is based in Maiduguri but travels to the humanitarian hubs locations (Gwoza, Ngala, Dikwa, Monguno, Bama, Gulani and other locations) will be required

Job Purpose

• Under the general supervision of the ETS Coordinator, and direct supervision of the ETS Admin Support Specialist or the designate.

Key Accountabilities (not all-inclusive)

• Assist in the deployment of telecommunications systems aligned with ETS objectives for the operation in North-East Nigeria.
• Assist ensuring optimal radio network operations, through the implementation of UN standard operating procedures.
• Assist ensuring appropriate security telecommunications support to humanitarian staff.
• Assist installing, commissioning, configuring, maintaining and troubleshooting VSAT stations.
• Train staff on radio communications procedures including related Country Minimum Operating Security Standards (CMOSS) requirements and use of HF/VHF and other equipment such as Iridium PTT, Satellite phones.
• Report any technical problems immediately to the ETS TC Specialist or to the ETS Coordinator for prompt and on the spot troubleshooting.
• Provide feedback to the ETS TC Specialist on potential improvements in security telecommunications systems.
• Assist in the deployment/dissemination of standard material, such as, handheld radios, Iridium PTT devices.
• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring networks and systems, servers and peripherals, running system diagnostics, patch management and system optimization, removing viruses and bad data, etc.
• Perform other related duties as assigned.

Functional Capabilities
Governance, Strategy and Architecture:

• Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.

Change Implementation, Project management, Planning and Optimization:

• Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Technical Expertise:

• Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.

Service Management:

• Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.

Client Management:

• Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.

Procurement and Contract Management:

• Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

Standard Minimum Qualifications
Education:

• Completion of secondary school education.
• A post-secondary certificate in the related functional area is desirable.

Language:

• General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.
• General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

Desired Experiences for Entry into the Role:

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

Critical Success Factors:

• Ability to review a variety of data, identify and adjust data discrepancies.
• Identify and resolve operational problems.
• Ability to communicate moderately complex matters clearly and concisely
• Ability to perform detailed work, work of a confidential nature and/or to handle a large volume of work possibly under time constraints.
• Ability to deal patiently and tactfully with people of different national and cultural backgrounds.

Terms and Conditions

• Selected candidate will be employed on a short-term service contract. WFP offers an attractive compensation package.