Scope Assistant at World Food Programme (WFP)

Ref: 52075
Location: Maiduguri

Organizational Context

• This job is found in Maiduguri. At this level, work is carried out under the direct supervision of a more senior staff.
• Job holders work in a team and are expected to produce organised and accurate technical work.

Job Purpose

• To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

Key Accountabilities (not all-inclusive)
Support the activities of planning of beneficiary registration.

• Participate in the registration of targeted beneficiaries.
• Implement the processes and procedures of beneficiary data management including biometrics.
• Provide reports and feedbacks on beneficiary management including identified gaps, and challenges in the course of beneficiary registration.
• Assist in the management and maintenance of SCOPE registration equipment including cards, computers, phone and mPOS.
• Provide retailer support in the operation of mPOS devices.
• Identify and report issues faced by beneficiaries in various local markets.
• Liaise with local authorities in the organization of the planning of beneficiary registration activities.
• Collate date and contribute to the preparation of reports on SCOPE related issues and provide information for better decision-making by stakeholders.
• Perform any other tasks that may be assigned by your supervisor.

Core Organisational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission

People:

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor

Performance:

• Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.
• Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.
• Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.
• Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.

Partnership:

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Functional Capabilities
Governance, Strategy and Architecture:

• Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems

Change Implementation, Project management, Planning and Optimization:

• Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Technical Expertise:

• Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.

Service Management:

• Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.

Client Management:

• Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.

Procurement and Contract Management:

• Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria

Standard Minimum Qualifications
Education:

• Minimum of Secondary School Education.

Language:

• Understanding of Hausa or any local language will be an added advantage.

Experience:

• Academic or professional experience in computer science.
• Has experience resolving level 1 IT issues.

Other Specific Job Requirements:

• This section is optional to describe additional responsibilities & knowledge required for the specific job, reliable working environment.

Terms and Conditions

• Selected candidate will be employed on a short-term service contract.
• WFP offers an attractive compensation package.