Tele Sales Executive at Philly and Mools Group

Job Description

•     Receive customers call for complaints ensuring communication is clear, concise and polite.
•     Identify and resolve customer queries.
•     Escalate and route customer issues to the relevant process operators.
•     Follow through on customer queries ensuring prompt resolution and feedback.
•     Enlighten and educate customers on new products and initiatives.
•     Participate in team initiatives and activities.
•     Maintain communication with customer
•     Perform any other duties that may be assigned by the supervisor.

Education

•     Graduate qualification