Confectionery Executive at Hreade

Division/Department: Administrative Department
Reports To: Creative Director

Job Summary

• Responsible for supervising and coordinating the activities of kitchen staff and deliveries.
• Provides administrative support by ensuring that customer orders are effectively organized.
• Handles general office duties such as filing, vendor management and petty cash management.
• Responds to all customer inquiries and requests via telephone, email and social media, receives customers and coordinates meeting with customers.
• Manages social media pages by vetting and uploading content regularly.

Essential Job Functions
Kitchen Management:

• Supervises kitchen staff and ensures that they show up to work on time and that the kitchen area is clean and organized.
• Monitors preparation of cakes, chocolates and cookies and ensures that customers’ orders are prepared on time.
• Investigates and resolves customer complaints regarding food quality, services and delivery.

Administrative Duties:

• Supervises and coordinates all administrative duties for online store and bakery.
• Records and manages inventory of client orders.
• Maintains calendar of monthly payment dues such as utility bills.
• Manages production calendar and ensures that all events and customer orders are properly organized.
• Monitors incoming orders and updates kitchen staff on new orders.
• Posts and manages content on social media pages as well as the official website.
• Manages petty cash and documents all purchases.
• Updates and tracks delivery company to ensure effective delivery to customers.
• Creates and maintains vendor database.
• Prepares and communicates work schedules for kitchen staff.

Customer Service:

• Responds to incoming calls, emails and customer requests and inquiries on social media pages;
• Welcomes and attends to customers at the bakery;
• Schedules and attends meetings with potential clients and vendors as required.

Qualifications /Requirements
Education:

• Bachelors degree in any field from a reputable and accredited University.

Knowledge Required:

• Knowledge of Microsoft office tools.

Skills Required:

• Exceptionally organized and highly detail-oriented.
• Proficient in the use of Microsoft Office Tools.
• Effective social media management including Facebook, Twitter and Instagram.
• Great oral and written communication skills.
• Effective presentation skills.
• Proactive and willing to take initiative.
• Strong customer focus.
• Must possess an entrepreneurial drive.
• Must be creative and innovative.
• Effective use of time to meet deadlines.

Experience:

• No work experience required but some administrative experience will be an added advantage.