IT Coordinator at Plan International

Department: ICT
Reports to: Country Admin and Logistics Advisor with Technical line to Regional IT Manager
Duration: 2 Years
Location: Plan International Nigeria, Country Office, Abuja
Purpose:
To manage the Information and Communications Technology (ICT) environment and services within the country, lead on implementing ICT policy and plans in country. Ensure ICT infrastructure complies with corporate standards and ensure security and access control for data and network devices. The post holder will lead on capacity building for staff in country.

Duties and Responsibilities:

• Participate in the development and implementation of the country IT strategy
• Availability and reliability of the ICT infrastructure, applications and connectivity
• Maintain agreed levels of service provision and service levels
• Provide ICT support to delivering program outputs
• Provide ICT expertise on ICT
• Lead the provision of technical support for corporate applications, including installation and upgrades
• Co-ordinate closely with Regional and local service units to ensure proper implementation of equipment/systems
• Manage ICT risks
• Participate in system/project testing, rollout and certification
• Lead the provision of technical solutions and systems to meet local requirements
• Ensure data and systems protection according to Plan’s standards and requirements
• Provide content input to ICT staff recruitment, training and development
• Coordinate for the procurement of licenses, soft wares and implementation
• Provide efficient support to the IT needs in the Field offices and CO
• Provide alternative and efficient options on how to resolve in-Country issues on the communication facilities like the stability of internet connectivity
• Provide advice on Expenditure control and management of approved ICT budget
• Provide training and support on technical aspects of corporate applications

Qualifications and Experience:

• Bachelor Degree in a Computer studies discipline and Master degree would be an advantage
• Minimum of 5 years’ relevant experience in the field of ICT, preferably with management responsibilities
• Experience of implementing and supporting LAN, WAN, VSAT, Windows Server Infrastructure, SQL Server, Exchange server/Office 365, Cisco Infrastructure, VSAT and emergencies telecommunications equipment (BGANs, Radio, Sat phones,)
• Good knowledge on Windows Server 2008/2012 including Active Directory
• Experience in managing and implementing information systems and supporting technologies
• Training in management and/or project management an advantage
• Knowledge on ITIL
• Work experience in an NGO is an advantage

Physical Environment and Demands:
Typical office environment, the role will be based in the Country Office with visits to Field offices once in a while when necessary.

Level of Contact with Children:
Low contact- the job responsibilities of this position does not require the post holder to have frequent contact with children. There would be occasional contact with children and it is expected that children shall be protected at all times