Customer Support Representative at Dida.com.ng

JOB BRIEF

We are looking for a customer support representative who will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming calls
• Generate  and convert sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Fluent in English speaking
• Good communication skill
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively