Retail Manager at PZ Cussons

Responsibilities

•     Ensure proper management and reporting of both merchandised and non- merchandised stock
•     Responsible for overall housekeeping- Ambience, Cleanliness, Shop merchandising, layout and customer traffic flow, appearance of store staff, image and ergonomics
•     Manage budget, costs and overheads, and all factors affecting the profitability of the store
•     Drive and ensure Target achievement
•     Ensure Reports are timely and accurate
•     Ensure excellent customer service is experienced at all times.
•     Manage and motivate staff; also with support from HR, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc.)
•     Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
•     Utilize support from HO, suppliers, merchandisers and other partners as required; manage, maintain and report as necessary all merchandise and non-merchandise stock.
•     Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
•     Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
•     Manage and maintain effectiveness of IT and other essential in-store systems; also manage the safety and security systems, emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.

Requirements

•     A B.Sc. degree in any discipline would be preferred.
•     Excellent customer service, selling and Interpersonal skills.
•     4 -5 years retail/sales management experience with electronics or home appliances in a fast paced environment.
•     The ability for self-motivation and multi-tasking.
•     Strong leadership skills and ability to act independently.
•     Good modern retail management skills.
•     A high level of enthusiasm, drive and resilience.
•     Effective team management skills.
•     Proficiency in the use of Microsoft Word, Excel, PowerPoint and internet explorer.