Desktop Support Engineer at Talent Phase

Summary:
To provide first and second level IT/Desktop support to all staff.

Responsibilities:

• Oversees and responds to service requests regarding the installation of hardware and software for computing devices.
• Performs 2nd level support; troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobility, audio-visual equipment and peripheral devices.
• Performs research and develops solutions for hardware and software issues.
• Updates incident records and knowledge base with appropriate and timely information.
• Acts as Incident Manager on the team for major incidents.
• Oversees and maintains documentation of assets in configuration and asset management records.
• Contributes content and provides software training to the team.
• Incident Management.

Requirements:

• Minimum of 4 years’ hands-on experience.
• Advanced experience, knowledge, and trouble shooting skills in the following technical areas:
• Administrating global enterprise client environments with Windows XP, Win7/8/10, Microsoft Office Suites, SCCM, Citrix/Terminal Services, Google Apps, VPN and remote environments.
• Knowledge of TCP/IP, DNS, WINS, Print Servers, DHCP, LAN, wireless, Active Directory, Cisco
• Call Manager, Project Management, Performance Management, Process Management, Customer Service etc.