Customer Marketing Manager at Global Profilers

Responsibilities:
Summary

• Build strong relationships with customers through engaging marketing campaigns that increases up/cross sales, customer testimonials and referrals. Loyalty, retention, and builds a community of fanatic brand advocates.
• Create & execute programs for customers that increases repurchase, referrals and cross-sell and upsell opportunities.
• Connect with customers to improve the customer experience.
• Identify key customers that can act as a marketing channel through testimonials, and influencer marketing.
• Design, Implement and track customer referral programs.
• Manage library of up-to-date customer testimonials and reviews.
• Manage customer satisfaction surveys to drive change throughout the organization.

Qualification and Experience:

• Bachelor's degree in Marketing, Public Relations, English or other related field.
• Experience of about 2 years in a customer service position in a clothing and fashion company

Skills

• Strong and effective communication skills.
• Deep analytical skills to determine marketing effectiveness and ROI of customer engagement efforts.
• Experience in customer relationship management.
• Experience in creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
• Familiarity with lead generation and sales processes.
• A love for handbags and understanding of handbag purchase motivation.
• Be enthusiastic and creative.