Front Office Executive at Ibis

JOB DESCRIPTION

•  Register guests and assign rooms while accommodating special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and number of available rooms as well as the activities and services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and blocked rooms.
• Possesses a working knowledge of the reservations desk. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Knows how to use front office equipment.
• Performing cashier related functions like posting charges to guest accounts, currency exchange, bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

REQUIREMENTS

• Educated to University Degree level or its equivalent.

• At least 3 years’ experience in similar job position.

• Experience with Hotel Property Management System,  preferably OPERA

• Experience in the hospitality industry is an added advantage.