Customer Service Representative at Deloitte

Requisition Code: 132517

Role Summary

• The ideal candidate must be proficient with the use of Microsoft office tools, good communication skills, answering phone calls, and handling complaints.

Responsibilities
The candidate will be required to:

• Effectively receive and handle inbound & outbound calls.
• Successfully communicate to all stakeholders and callers in a professional manner.
• Document outcomes of phone calls.

Qualification/Role Specific Competencies/Soft Skills
To be eligible for this role, candidates must:

• Possess minimum of HND/B.Sc Degree from any recognized polytechnic or university in Nigeria.
• Possess post-NYSC work experience.
• Have relevant work experience in a professional environment.
• Good interviewing and report writing skills.
• Computer literate and ability to use Microsoft office tools i.e. MS-word, excel, power-point etc.
• Excellent written and oral communication skills with Fluency in English.
• Bi-lingual speakers would have an added advantage. Language preferences include:
  • Ability to speak two or more major Nigerian languages (preferably Igbo and Hausa).
  • Fluency in French, with advanced certificates of competence from a recognized institution.
  • Fluency in Portuguese, with advanced certificates of competence from a recognized institution.
• High confidentiality watch and integrity.
• Good multi-tasking skills, Positive attitude to work, good team player.