NOC Supervisor at MainOne

Department: Technical
Unit: Network Operations.
Reporting Line: GNOC Manager

Responsibilities

• The NOC Technical Supervisor will be responsible for the first/second line network Support on the elements and components of the Main One network.
• To support the MAIN ONE network 24-hour per day and 7 days a week basis.
• Ensure that routine preventive maintenance procedures are carried out on all transmission, interconnect, and associated ancillary equipment contained within the network and deploy procedures for promptly implementing corrective maintenance.
• Ensure that any equipment faults are rectified in a timely and efficient manner
• Ensure the network restoration exercises, or network traffic restoration activity requested by the NOC are done as approved.
• Ensure proper organizational attention to the problem, escalation or corrective action
• Develop technical solutions to faults and troubles and implement solutions as appropriate, ensuring that service is restored on an optimum schedule.
• Ensure the organization and motivation of the NOC Support Engineers
• Ensure the provision of feedback to GNOC Manager on the status of network events.
• Ensure network performance reports are generated and delivered on time.
• Ensure the provision of training for NOC Engineers, where applicable.

Contact :

• Under the supervision of the GNOC Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.

Qualifications

• HND/B.Sc in any relevant discipline.
• 5-7 years of relevant experience
• Professional Certification in CCNA/CCNP preferred
• ITIL V1 Certified

Competencies Required:

• Technical & Professional proficiency (Operation and Maintenance field, preferably for a large ISP, ASP, web hosting facility, data centre or telecommunications company.
• Experience running a submarine cable landing station is preferred and a plus.
• Research & writing skills
• Experience in submarine, multiplexing transmission system with specific experience providing operational support on a transmission network
• Leadership &self- management skills
• Relationship Management
• Proficiency in MS Office and MS Project

Demands of the Job:

• Ability and willingness to work round the clock when required, and meet tight deadlines
• Ability to travel within and out of the country at short notice
• Good research skills