Remedy Administrator at Stanbic IBTC

Job ID: 21835
Location: Lagos Island
Job Sector: Information Technology and Services

Job Details

• Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

• Responsible for the administering Remedy application for IT and other business units who are using remedy as their workflow/request fulfillment including Wealth and Ghana

Key Responsibilities/Accountabilities

• Ensure that the underpinning contract between Stanbic and E&M Business Solutions (vendor) is renewed annually;
• Ensure annual maintenance is paid to the vendor before due date to avoid service disruption
• Ensure all remedy enhancements are handled in-house to minimize service charge by the vendor to the Bank.
• Ensure all remedy services are started (BMC Remedy Action Request System Server, apache Tomcat Tomcat7, BMC Remedy Email Engine and SQL Server (MSSQLSERVER)
• Support all remedy consoles in the Bank, Wealth and Ghana.
• Ensure remedy certificates and licenses are renewed before expiry dates.
• Ensure public holidays are set to avoid SLA missed on such days for Bank, Wealth and Ghana.
• Provision of remedy data for audit and regulatory purpose.
• Purge remedy data when required to ensure optimal performance.

Preferred Qualification and Experience

• Minimum of First Degree or its equivalent in Numerate or Semi-numerate disciplines such as Engineering, Computer Sciences, Statistics, Mathematics.
• Minimum of 2 years post qualification experience.

Knowledge/Technical Skills/Expertise

• Microsoft Office Suites (especially Excel)
• Remedy lightweight skill