House Keeper at Mercy Corps

Program / Department Summary

• Mercy Corps has been present in Nigeria since December 2012, focusing its interventions on adolescent girls’ empowerment, economic development and conflict mitigation. In mid-2014, Mercy Corps has decided to address the rising humanitarian needs among displaced households and vulnerable host communities by in the northeast Nigeria and started its humanitarian program.
• With funding from variety of donors, including OFDA, FFP, EU and ECHO, the humanitarian program has been focusing on food assistance, non-food items distribution, protection, livelihoods support, WASH and capacity building of humanitarian response actors.
• All Mercy Corps interventions in Nigeria are implemented in a conflict and gender sensitive manner.

General Position Summary

• Assist in receiving and assigning rooms to guest;
• Assist in preparing and serve breakfast, lunch, dinner and snacks;
• Assist in keeping the kitchen clean, keeping record of food items, make beds and lay dining table;
• Sweep, scrub, mop and polish room floors
• Vacuum clean carpets, rugs and draperies
• Dust and polish furniture and fittings
• Empty and clean trash containers from rooms
• Dispose of trash in a sanitary manner
• Clean wash basins, mirrors, tubs and showers
• Make up beds and change linens as required
• Sort, wash, load and unload laundry
• Iron and press clothing and linen
• Sort, fold and put away clean laundry
• Refill toilet paper rolls and hand soap in the bathrooms
• Keep an eye out for issues such as burned-out light bulbs that need replacing, sometimes changing the bulbs or telling maintenance about the issues
• Maintain all cleaning equipment and materials in a safe and sanitary working condition
• Monitor and report necessary domestic repairs and replacements
• Check stocking level of all consumables’ and replace to avoid stock out
• Alert supervisor if guest are not complying to the rules and regulations

Knowledge and Experience

• SSCE,HND/OND in any field.
• Minimum 1-2 years of experience working experience as a house keeper in a reputable organization required
• Ability to interact effectively with international and national personnel
• Commitment to renewing and maintaining knowledge of best practices
• Strong interpersonal, and communication skills

Competencies
Ideal Candidate must:

• Intelligent, able to work independently, honest and pro-active.
• Have pleasant personality and be clean and smart
• Fluency in English. Good knowledge of Hausa will be a plus

Success Factors

• The successful candidate will have a can-do attitude. Ideally, s/he will have previous experience in working in large-scale emergency programs in insecure and conflict-affected contexts, including remote management.
• S/he is a problem solver, who is adept in successfully dealing with issues of complexity.
• S/he is an active listener and contributor, working to create a strong team share ideas and learn. Conscientious with an excellent sense of judgment.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.